Privacy Policy
Last Updated: 11 September 2026
1. Introduction
Dubiz is a transport platform operated by CHAOR (PTY) LTD, a company incorporated in the Republic of Botswana.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit the Dubiz website, contact us, or interact with services available through the website.
We process personal information in accordance with the Data Protection Act, 2024 (Act No. 18 of 2024) of Botswana and other applicable laws.
2. Information We Collect
When you use the Dubiz website, we may collect personal information that you voluntarily provide to us, including:
Your name;
Email address;
Telephone number;
The type of enquiry you submit;
Information contained in messages sent through our contact form; and
Any other information you voluntarily provide when contacting Dubiz.
We may also collect limited technical information when you visit the website, such as:
Browser and device information;
IP address;
Pages visited;
Date and time of visits;
Referring website or source; and
Website usage and performance information.
Where cookies or analytics technologies are used, visitors will be provided with appropriate information and choices where required.
3. How We Use Your Information
We may process your personal information for purposes including:
Responding to enquiries and requests;
Providing information about Dubiz and its services;
Handling passenger, driver and goods-transport enquiries;
Providing customer support;
Operating and improving our website;
Understanding how visitors use the website;
Maintaining the security and integrity of our website;
Complying with applicable legal and regulatory requirements; and
Protecting the legitimate interests and rights of Dubiz, our users and others.
We will only process personal information where there is an appropriate lawful basis for doing so.
4. Data Minimisation and Purpose Limitation
Dubiz will only collect personal information that is reasonably necessary for the purposes for which it is collected.
Personal information collected for a particular purpose will not be used for an incompatible purpose unless permitted by law or appropriate consent has been obtained.
5. Sharing of Personal Information
Dubiz does not sell personal information.
We may share personal information where reasonably necessary with trusted service providers that assist us with services such as website hosting, communications, analytics or technical support.
Such providers may only process personal information for authorised purposes and subject to applicable data-protection requirements.
We may also disclose information where required by law, a court order, regulatory authority or other lawful process.
6. International Processing and Transfers
Some technology and hosting service providers used by Dubiz may process or store information outside Botswana.
Where personal information is transferred outside Botswana, Dubiz will take appropriate steps to ensure that such transfers comply with the requirements of Botswana's Data Protection Act, 2024, including applicable safeguards for international transfers.
7. Data Security
Dubiz takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, destruction or misuse.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
8. Data Retention
We will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or where retention is required to comply with legal, regulatory or legitimate business requirements.
When personal information is no longer required, it will be securely deleted, anonymised or otherwise disposed of where appropriate.
9. Your Rights
Subject to the Data Protection Act, 2024 and any applicable limitations, you may have the right to:
Be informed about how your personal information is processed;
Request access to personal information held about you;
Request correction of inaccurate or incomplete information;
Request deletion of your personal information in applicable circumstances;
Request restriction of processing in applicable circumstances;
Object to certain processing of your personal information;
Request portability of your personal information where applicable;
Withdraw consent where processing is based on consent; and
Lodge a complaint with the relevant data-protection authority in Botswana.
To exercise any applicable rights, please contact Dubiz using the contact details provided below.
We may need to verify your identity before processing a request.
10. Cookies and Analytics
The Dubiz website may use essential cookies required for the website to operate.
We may also use analytics technologies to understand website traffic and usage. Where non-essential cookies or similar technologies require consent, they will only be activated in accordance with applicable consent requirements.
You may be able to manage your cookie preferences through the cookie settings provided on the website or through your browser settings.
11. Third-Party Links
The Dubiz website may contain links to third-party websites or services.
Dubiz is not responsible for the privacy practices, security or content of third-party websites. Visitors should review the privacy policies of those services before providing personal information.
12. The Dubiz Mobile Application
This Privacy Policy primarily describes personal information processed through the Dubiz website.
The Dubiz mobile application may collect and process additional information necessary to provide transport services, which may include location information, account information, trip information and driver-related information.
Where applicable, the collection and processing of information through the Dubiz mobile application should be governed by an appropriate mobile application privacy notice.
13. Children's Privacy
The Dubiz website is not intended to knowingly collect personal information from children except where permitted by applicable law and subject to any required consent or safeguards.
If we become aware that personal information relating to a child has been collected contrary to applicable requirements, appropriate steps will be taken to address it.
14. Changes to This Privacy Policy
We may update this Privacy Policy where our services, website practices or legal obligations change.
The latest version will be published on this website and the “Last Updated” date will be amended accordingly.
15. Contact Us
For questions about this Privacy Policy, the processing of your personal information, or requests relating to your data-protection rights, please contact:
Dubiz / CHAOR (PTY) LTD
Republic of Botswana
Email: dubizapp@gmail.com
Telephone: +267 71 005 072
16. Data Protection Authority
Individuals may also have the right to lodge a complaint with the Information and Data Protection Commission of Botswana regarding the processing of their personal information.
