Dubiz Mobile Application Privacy Policy

Last Updated: 13 September 2026

This notice supplements the general Dubiz website Privacy Policy and specifically covers personal information collected through the Dubiz Driver and Dubiz Rider mobile applications ("the Apps"). Where this notice and the website Privacy Policy conflict on matters relating to the Apps, this notice applies.

1. Who We Are

The Apps are owned and operated by Dubiz(PTY) LTD, a company incorporated in the Republic of Botswana, which owns and operates the Dubiz Driver and Dubiz Rider mobile applications under the "Dubiz" brand ("Dubiz", "we", "us", "our"). We process personal information in accordance with the Data Protection Act, 2024 of Botswana.

2. Information We Collect Through the Apps

2.1 Account information (Riders and Drivers)

  • Full name

  • Phone number (used as your account identifier and for OTP verification)

  • Account status and rating history

2.2 Driver-specific information

  • National ID number and driver's licence number

  • Vehicle details: make, model, year, colour, licence plate, seat capacity, vehicle class

  • Driver's licence photo and a half-body identity photo

  • Accepted payment methods and bank name (for receiving earnings)

  • Driver subscription status

2.3 Location information

  • Real-time GPS location while the Driver app is online, including while running in the background, so that riders can be matched with nearby drivers and trips can be tracked

  • A historical log of location pings during trips, used to calculate trip distance and fares, and to investigate disputes

  • Pickup and drop-off addresses and coordinates for each trip

2.4 Trip information

  • Trip requests, status, fare amount and breakdown, distance, duration, cancellation reason

  • Ratings and comments left after a trip

  • In-app chat messages exchanged between a rider and driver for a specific trip

2.5 Device and technical information

  • Push-notification token (Firebase Cloud Messaging), used to deliver trip and account notifications

  • Device and app version information, for support and diagnostics

2.6 Payment-related information

  • Driver subscription payment status

  • Accepted payment methods for trip fares (Dubiz does not process card payments in-app at this time; fare settlement between riders and drivers occurs via the payment method agreed between them, such as cash or mobile money)

3. How We Use This Information

We use the information described above to:

  • Create and manage your account and verify your identity via OTP

  • Match riders with available, subscribed drivers and coordinate trips

  • Calculate fares, including night-rate and vehicle-class-based pricing

  • Provide real-time trip tracking and driver location to riders

  • Enable in-trip communication between riders and drivers

  • Send push notifications about trip status, subscription status, and account activity

  • Investigate and resolve disputes, complaints, or safety concerns

  • Verify driver eligibility (identity documents, vehicle registration) before activation

  • Manage driver subscriptions and billing status

  • Comply with applicable Botswana law and respond to lawful requests from authorities

  • Improve and maintain the safety and reliability of the Apps

4. Location Data Specifically

Location is core to how Dubiz works. Drivers' location is collected continuously while online (including in the background) so that nearby riders can find them and active trips can be tracked; this stops once a driver goes offline. Riders' location is used at the point of booking to set pickup location and, during an active trip, to show distance/ETA. You can control location permissions through your device settings, but disabling location will prevent the Apps from functioning as a driver, and will limit booking accuracy as a rider.

5. Sharing of Information

We share information only as necessary to operate the service:

  • Between a matched rider and driver (name, phone number, vehicle details, live location during an active trip, and payment method) so the trip can be completed

  • With Firebase (Google) for push notifications and, for drivers, photo storage

  • With Google (Maps/Places APIs) to provide address search, mapping, and distance/ETA estimates — only pickup/dropoff coordinates and search text are sent for this purpose

  • With our hosting and database providers (Render, Neon) solely to operate the service infrastructure

  • Where required by law, court order, or a Botswana regulatory authority

We do not sell personal information, and we do not share driver or rider data with third parties for their own marketing purposes.

6. Data Retention

We retain account and trip data for as long as your account is active and as needed to meet legal, accounting, tax, or dispute-resolution obligations. If you request deletion of your account (see Section 7), we will process that request in accordance with our account deletion procedure — some trip and financial records may be retained in a de-identified form where necessary for accounting, legal, or safety-record purposes, even after your personal profile has been removed.

7. Deleting Your Account and Data

You can request deletion of your Dubiz account and associated personal data at any time:

  • In the app: Go to Profile → Delete My Account, in either the Driver or Rider app. This immediately deactivates your account and logs you out; you will no longer appear to other users or be able to log back in with that account.

  • On the web: Visit https://dubiz.org/delete-account and submit a deletion request with your registered phone number.

Once submitted, a deletion request is reviewed by our team, generally within a reasonable period, and your personal information is deleted or anonymised, except where we are required or permitted to retain certain records (for example, trip and payment history relevant to an unresolved dispute, or records we must keep to meet a legal or tax obligation). We will let you know if any data must be retained and why.

8. Your Rights

Subject to the Data Protection Act, 2024, you may request access to, correction of, deletion of, or restriction on the processing of your personal information, and you may object to certain processing or withdraw consent where processing is based on consent. To exercise these rights, contact us using the details in Section 10. We may need to verify your identity before actioning a request.

9. Children's Privacy

The Apps are not intended for use by children. Both the Driver and Rider apps require a valid phone number and, for drivers, government identity documents, and are intended for adult users only.

10. Contact Us

Dubiz (PTY) LTD
Gaborone, Republic of Botswana
Email: dubizapp@gmail.com
Phone / WhatsApp: +267 71 005 072

You may also lodge a complaint with the Information and Data Protection Commission of Botswana regarding how we process your personal information.

11. Changes to This Notice

We may update this notice as the Apps evolve. Material changes will be reflected in the "Last Updated" date above, and where appropriate, we will notify you in-app.